NUSAKIN

Shipping and returns.

Nothing is made before it is ordered, which is the point. It also means a piece is printed after you pay for it rather than picked off a shelf.

Making it

Printing and finishing usually takes two to five working days. Busy weeks run longer, and we would rather say so here than promise next-day and miss it.

Everything is printed at a facility in the EU, so an order going to a Dutch address does not cross a border.

Getting it to you

Once it leaves the printer: Netherlands and Belgium one to two working days, the rest of the EU two to five. Outside the EU is longer and any duty is charged at the border by the carrier, not by us.

Free shipping over €100. Below that it is €7,00, tracked, and you get the number when it ships.

Sending it back

Fourteen days to change your mind, under EU distance selling rules, as long as it is unworn. That covers a piece carrying one of our plates or charts, whichever body and colour you picked it on. Everything here is printed after it is ordered, and that on its own does not take your right to send it back.

A piece carrying a name you typed is the exception, and the only one. Your island, your village, your family name: it was made to your specification, nobody else can be sold it, and it cannot be returned or exchanged.

A fault is never an exception. A misprint, a flaw, the wrong size sent: photograph it and write to us, whatever is on the garment.

If something is wrong

Tell us within thirty days and we will remake it or refund it. You will not be asked to post a faulty garment back at your own expense.